General Liability
Premises, public, product, hospitality, contractor, event and third-party property damage claims.
Explore General Liability
Specialist expertise. Accountable delivery.
Claims control
Claims control
across borders.
Aurum Claims Solutions provides specialist claims administration, claims management and loss adjusting services to insurers, reinsurers, captives, MGAs and programme partners. We combine central technical governance with local legal, factual and expert capability across complex liability portfolios.
- Claims control
- Reserve discipline
- Litigation governance
- Portfolio intelligence
Global claims coordination modelCentral technical governance
Local law.
Central control.
South AfricaTechnical control towerEurope and UKAligned regional deliveryAmericaManaged local executionAsia-PacificCross-border coordination
Explore global reach One accountable partnerClear file ownership from first notice to closure.
Carrier authority preservedDefined referrals before financial or strategic limits are exceeded.
Local law, central controlJurisdictional expertise translated into consistent technical decisions.
Audit-ready outcomesDocumented rationale, approvals, financials and final closure.
Start with your objectiveThe right support.
The right support.
A clear next step.
Select what you want to achieve. We will help you identify the relevant service and the information to include in your enquiry.
Full TPA programme
One framework for your portfolio.
Coordinate intake, technical handling, reporting and financial governance around your programme requirements.
Useful details to include
- Classes of business and territories
- Indicative claim volume and complexity
- Authority, systems and reporting requirements
About Us
Established in 2017, supported by more than 15 years of specialist claims experience.
Aurum Claims Solutions has operated since 2017. Our professionals bring more than 15 years of local and global experience across TPA claims administration and management; Healthcare Professional Indemnity and Medical Malpractice; General Liability and Specialist Liability; legal assessment; and loss adjusting.
2017Year established
A South African claims company developed for specialist local and cross-border work.
15+Years of experience
Technical experience across claims administration, management, liability, law and loss adjusting.
Local and globalClaims perspective
Central technical control with jurisdiction-specific legal, medical, adjusting and expert support.
TPA claims administration and management
Structured control from first notice to defensible closure.
Experience includes intake, policy and authority validation, tiering, investigation plans, reserves, reporting, payment governance, litigation control, recoveries, quality assurance, bordereaux and portfolio management information.
Explore Global TPA ServicesLiability and Medical Malpractice
Evidence-led analysis of duty, breach, causation and damages.
Our experience includes medical malpractice and Healthcare PI, bodily injury, general and specialist liability, complex casualty, multi-party disputes, quantum, future care, expert evidence, litigation strategy and settlement evaluation.
Explore Healthcare PI and Medical MalpracticeLegal and technical assessment
Policy, delict, tort and contract considered within one claims strategy.
Assignments may require insurance law assessment, delictual and tort law analysis, contractual liability and contract law interpretation, causation, apportionment, contribution, subrogation, limitation, litigation prospects and loss-adjusting evidence.
Review the Claims Approach
Specialist liability capability
Technical claims handling for the exposures that demand more.
Aurum applies a common control framework without forcing materially different liability claims into a generic workflow.
6 services
Professional Liability
Errors and omissions, consultants, advisers, design, technology and regulated professional services.
Explore Professional LiabilityHealthcare PI and Medical Malpractice
Clinical negligence and healthcare professional indemnity claims involving practitioners, hospitals, clinics and allied providers.
Explore Healthcare PISpecialist Liability
High-severity, sensitive, multi-party and technically complex casualty exposures requiring senior control.
Explore Specialist LiabilityAuto Liability
Fleet, commercial, hired, non-owned and cross-border third-party motor injury and property claims.
Explore Auto LiabilityProperty Damage Assessments
Factual damage assessment, causation enquiries, repair scopes and review of reinstatement estimates.
Explore Property Damage Assessments
Interactive claims service explorer
Select an exposure to see the claims questions Aurum prioritises.
The handling framework changes with the liability theory, evidence, policy trigger and damages profile. Use the tabs to explore the technical focus of each service line.
General Liability
Who controlled the risk, what duty applied and did the alleged breach cause the loss?
Aurum prioritises scene control, foreseeability, maintenance, warnings, contracts, statutory duties, bodily injury causation, property quantum, apportionment and recovery.
View the full serviceProfessional Liability
What service was promised, what standard applied and did the alleged departure change the outcome?
The file is organised around engagement scope, chronology, professional standard, reliance, counterfactual causation, contractual limits, mitigation and defence economics.
View the full serviceHealthcare PI and Medical Malpractice
What was the clinical chronology, was the care below the applicable standard and what injury did it cause?
Aurum coordinates complete medical records, independent medical specialists, informed consent analysis, differential diagnosis, causation, prognosis, future care, dependency exposure and high-severity reserving.
View the full serviceSpecialist Liability
Which facts, stakeholders and decisions require immediate incident command?
Severe, sensitive and cross-border matters receive rapid trigger escalation, evidence preservation, scenario-based reserves, coordinated counsel, expert strategy and executive reporting.
View the full serviceAuto Liability
What does the road evidence establish, and is the claimed injury or vehicle loss consistent with the collision?
Driver, vehicle, permission, road traffic law, police evidence, telematics, impact mechanics, medical causation, repair, hire, total loss and recovery are assessed in one strategy.
View the full service
Global TPA operating model
South African control tower. Jurisdiction-specific execution.
Aurum centralises programme leadership, coverage and liability review, reserves, reporting, quality assurance and management information. Local adjusters, counsel, engineers, medical experts, investigators and translators are appointed where the facts, law, language or regulation require them.
- Central technical ownership: one strategy, one authority trail and one source of truth.
- Proportionate local instruction: specialist resources are appointed to answer defined questions, not to duplicate handling.
- Direct risk-carrier visibility: large-loss alerts, reserve movements, authority requests and portfolio reporting.
Programme governanceAuthority, service levels and controls
Local expertiseLaw, facts, language and court process
Insurer and reinsurer visibilityLarge-loss, layer and portfolio MI
Claims resolutionEvidence, reserves, litigation and recovery
End-to-end claims lifecycle
From first notice to final insight.
Every stage is designed to preserve evidence, control authority, support a defensible decision and convert claim activity into portfolio intelligence.
First notice
Capture, acknowledge and assign clear ownership.
Validate
Confirm policy, insured, territory, authority and funding route.
Triage
Apply severity, complexity, fraud, litigation and reputational triggers.
Preserve
Secure scene, documentary, witness, medical and digital evidence.
Assess
Analyse coverage, liability, causation, quantum and recovery.
Reserve
Set indemnity, expense and recovery estimates with stated assumptions.
Resolve
Negotiate, litigate, obtain authority and control settlement execution.
Close and learn
Audit closure, code outcomes and feed risk prevention insights back into the portfolio.
Designed for risk-carrier oversight
Decision-ready claims management for insurers, reinsurers and programme partners.
Aurum supports full TPA appointments, claims-control and claims-cooperation arrangements, hybrid programmes, cedant oversight, independent reserve reviews and run-off portfolios.
Early visibilityImmediate trigger alerts and structured large-loss notices.
Reserve clarityAssumptions, ranges, movement reasons and layer impact.
Authority controlDocumented referrals for coverage, settlement, expense and payment.
Litigation disciplinePhase budgets, strategy, trial risk and settlement analysis.
Recovery focusSubrogation, contribution, other insurance and contractual recourse.
Portfolio intelligenceCause, venue, supplier, counsel and outcome trends.
We aim to give the risk carrier no surprises, a reliable reserve, a clear strategy and a complete record of why each material decision was taken.
Let’s discuss
your requirements.
Programme enquiries, TPA tenders, portfolio reviews and specialist claim instructions.
info@aurumclaims.comBased in South Africa
Visit the Contact page Global programme coordination
Build a claims programme around your risk, authority and data requirements.
Aurum can scope a full TPA appointment, a hybrid control model, insurer and reinsurer oversight, a portfolio review or a specialist claim instruction.